Term and conditions
These are shipping and return term and conditions for retail order. For wholesale order, please contact us at poleinstyle@gmail.com. Please read these term and conditions carefully before you place your order.
Processing time
We process your orders within 5 business days. This processing time does not include weekends and holidays. Processing time may be longer during special occasions such as Christmas.
Exchange rate
All of our products are listed in Norwegian krone. We also provide suggested prices in USD, GBP and EUR based on exchange rates set by DNB (www.dnb.no). These prices may vary depending on the exchange rates and may not be the exact prices you will pay. The final prices you pay in currencies other than Norwegian krone will depend on your banks. You are responsible for your own exchange rate conversion and any fees related to it.
Shipping
We use regular postal service for our shipment. We reserve the rights to choose our shipping method.
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We charge a fixed shipping fee. All retail orders above 100 USD get free shipping.
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Customs clearance and import taxes
Pole in Style does not accept any responsibility for customs delays, duties or taxes that may apply in your country. Please check with your customs office for any import duties or taxes that may incur.
Return and exchange
You can return or exchange your purchase within 14 days from receiving your order. In order to do so, you need to send a request to poleinstyle@gmail.com. If you are exchanging an item and we do not have it in stock, we will inform you with three options: refund, store credit, or waiting until our stock is refilled. Limited edition items cannot be exchanged since we cannot refill them.
In order to qualify for a return or exchange, you must return the product in its original condition: unworn, unwashed and undamaged with its original tag. When trying on the product, make sure you do so with care. You are responsible for the shipping related to returning the product. We are not responsible for damages or loss of product in transit back to us. We advise you to pack the product carefully and use an insured and trackable postal service to ensure the product arrives safely.
Once we receive the product and it meets our requirements, we will give you a refund, store credit, or give you an exchange of another item. You will be refunded for the item you purchased. There is, however, small administration fee for the refund. We are unable to cover your shipping fee but will offer you store credit of 10 USD for customers outside of Norway or 100 NOK for customers in Norway in addition to refund of your purchase.
No exchange or return of sales items.
Purchase from our wholesale partners
We do not accept any responsibility for your purchases from our wholesale partners. Please check with our wholesale partners for their product prices, shipping, return and exchange policy.
At Pole in Style, we do our best to ensure our customers receive similar experience, no matter where they purchase products from. If you have any comments, complaints or inquiries about our wholesale partners, please send an email to poleinstyle@gmail.com.